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Personal Information

• Full name

• Date of birth

• Contact details (phone number, email address, home address)

 

Medical & Clinical Information (Special Category Data)

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To ensure treatments are safe and appropriate, I collect:

• Medical history and contraindications

• Consultation notes and clinical assessments

• Signed consent forms

• Treatment plans and records

• Details of products used (including batch numbers and dates)

• Records of complications or aftercare

• Before-and-after photographs (with consent)

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Booking & Payment Information

• Appointment history

• Payment confirmations

 

Please note: Full card details are not stored by me. Payments are processed securely via a trusted booking system (e.g. Pabau or equivalent).

 

Communication Data

• Emails, messages, and social media correspondence

• Enquiries submitted via forms or booking systems

 

How Your Information Is Used

 

Your data is used to:

• Assess your suitability for treatment

• Deliver treatments safely and effectively

• Maintain accurate clinical records

• Provide aftercare and follow-up support

• Meet legal, insurance, and professional obligations

• Communicate important information about your care or appointments

 

Legal Basis for Processing

 

Under UK GDPR, your data is processed on the following bases:

• Consent – for consultations, treatments, and photography

• Contract – to provide the services you have booked

• Legitimate Interests – to operate a safe and professional aesthetics practice

 

Medical information is treated as special category data and protected with enhanced security measures.

 

Data Storage & Security

 

Your data is securely stored using:

• Password-protected systems

• Encrypted digital platforms

• Secure clinic management software

• Restricted access (practitioner only)

 

All reasonable steps are taken to protect your data from loss, misuse, or unauthorised access.

 

Clinical Records & Retention

 

Clinical records are retained in line with professional and insurance requirements:

• Adult records are kept for a minimum of 7 years

• Records relating to complications may be retained longer if required

 

Data is securely deleted once no longer needed.

 

Sharing Your Information

 

Your data is never sold or shared for marketing purposes.

 

Information may be shared where necessary with:

• Independent prescribing practitioners (for prescription-only treatments such as Botox)

• Other healthcare professionals involved in your care

• Emergency services where required

• Insurance providers

• Legal or regulatory authorities

 

All data sharing is carried out in line with confidentiality and data protection laws.

 

Marketing & Communications

 

Marketing communications are only sent where you have provided explicit consent.

 

You can withdraw consent at any time by:

• Clicking the unsubscribe link

• Contacting me directly

 

Please note: This does not affect essential clinical or appointment-related communication.

 

Clinical Photography

 

Clinical photographs are only taken with written consent.

 

They may be used for:

• Medical documentation

• Monitoring treatment outcomes

• Training and education

• Marketing or social media (only where separately agreed)

 

You may withdraw consent for marketing use at any time.

 

Your Rights Under UK GDPR

 

You have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of your data (where legally permitted)

• Restrict or object to processing

• Withdraw consent at any time

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You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

www.ico.org.uk

 

Cookies (Website Use)

 

If you visit my website, cookies may be used to improve functionality and user experience.

 

You can control cookie settings through your browser preferences.

 

Policy Updates

 

This Privacy Policy is reviewed regularly and may be updated to reflect changes in legal or professional requirements. The most recent version will always be available on request or via my website.

 

Contact

 

If you have any questions about this Privacy Policy or how your data is handled, please contact:

 

Pulse & Glow Aesthetics

Email: moreb@pulseandglowclinic.com

Location: Kent (Mobile & Clinic-Based)